Return & Refund Policy

Last Updated: October 9, 2026

At Clorns®, we believe shopping should feel just as wonderful as the moments our products help create. Your satisfaction matters to us, and we're committed to making your shopping experience simple, transparent, and worry-free.

We understand that sometimes things don't go as planned. That's why we offer a 30-Day Money-Back Guarantee and a 1-Year Limited Warranty, giving you peace of mind with every purchase.

1. Our 30-Day Money-Back Guarantee

We want you to feel confident about your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a standard return:

• Your return request must be submitted within 30 days of delivery.

• The product must be in good condition, with no damage caused by misuse, improper installation, or unauthorized modifications.

• All original components, accessories, and included items must be returned.

• Proof of purchase, such as an order number or confirmation email, is required.

Products may be opened and reasonably tested. However, excessive wear, missing components, or damage caused by improper use may affect refund eligibility.

2. How to Request a Return

We've made the return process as straightforward as possible.

Step 1: Contact Our Support Team

Email us at [Your Support Email] with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our team will review your request and provide the appropriate return instructions, including the designated return address.

Step 3: Ship Your Return

Securely package the product with all included accessories and send it to the return address provided by our team.

Step 4: Receive Your Refund

Once your return has been received and inspected, we'll notify you of the outcome and process any approved refund.

Please contact us before shipping a return. Items sent without prior return authorization may experience processing delays.

3. Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

If approved:

• Your refund will be issued to your original payment method.

• Refund processing is typically completed within 5–10 business days after approval.

• Your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping fees are generally non-refundable unless the return results from our error or the product arrives defective.

If more than 15 business days have passed since your refund was approved, please contact our support team for assistance.

4. Damaged, Defective, or Incorrect Items

Every order matters to us, and we want your lights to arrive ready to brighten your space.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include:

• Your order number.

• A brief description of the issue.

• Clear photos or a short video showing the problem.

• Photos of the packaging, if the item arrived damaged.

Our team will review the information and work toward an appropriate solution, which may include replacement parts, a replacement product, or a refund.

If we confirm that the product is defective or that we shipped the incorrect item, Clorns® will cover reasonable return shipping costs when a return is required.

Reporting an issue after 48 hours does not automatically remove any rights you may have under our warranty or applicable law.

5. Our 1-Year Limited Warranty

We stand behind the quality of our products.

All Clorns® Smart Animated Christmas Lights purchases are backed by a 1-Year Limited Warranty, beginning on the original delivery date.

This warranty covers manufacturing defects and product malfunctions that occur during normal use in accordance with the product instructions.

The warranty does not cover:

• Accidental or intentional damage.

• Damage caused by improper installation or misuse.

• Unauthorized modifications or repairs.

• Damage resulting from improper electrical connections.

• Normal wear and tear.

• Damage caused by using the product outside its specified environmental or weather-resistance limits.

If a covered defect occurs during the warranty period, please contact our support team with your order details and supporting photos or videos.

After reviewing your claim, we may offer a repair, replacement component, replacement product, or another appropriate remedy.

This limited warranty does not affect any rights provided under applicable consumer protection laws.

6. Return Shipping Costs

For standard returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed.

For confirmed defective products, damaged items, or incorrect orders resulting from our error, Clorns® will cover reasonable return shipping costs when a return is necessary.

We recommend using a trackable shipping service, as we cannot verify the delivery of returned packages without reliable tracking information.

Do not send returns to the address printed on your original shipping label unless our team specifically instructs you to do so.

7. Non-Returnable Items and Exceptions

Certain returns may be declined or subject to a reduced refund where permitted by applicable law, including:

• Items damaged through misuse or improper handling.

• Products modified or altered after delivery.

• Returns missing essential components or accessories.

• Return requests submitted outside the 30-day return window, unless covered by warranty or applicable law.

Items received in defective or incorrect condition will be handled separately under our damaged-item policy and applicable consumer rights.

8. Order Cancellations

We understand that plans can change.

If you need to cancel your order, please contact us as soon as possible after placing it.

We'll do our best to accommodate your request before the order enters the shipping process.

Once an order has been shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this policy.

9. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you haven't received it, we recommend checking around your property, with household members, and with neighbors or your building's reception desk.

If you're still unable to locate your package, please contact us so we can review the tracking information and assist with the delivery investigation.

Cases involving confirmed shipping errors, lost shipments, or incorrect delivery will be reviewed individually to determine the appropriate resolution.

10. Exchanges

If you'd prefer to exchange your product for another eligible option, please contact our customer support team within 30 days of delivery.

Exchanges are subject to product availability and the condition of the returned item.

If the requested replacement is unavailable, our team will discuss alternative options with you.

11. Contact Us

We're always happy to help.

If you have questions about returns, refunds, warranty coverage, or your order, please reach out to our customer support team.

Brand: Clorns®

Email: [Your Support Email]

Business Address: [Your Business Address]

Support Hours: [Your Support Hours & Time Zone]

Our team is here to help make your experience as bright and enjoyable as possible.

Thank you for choosing Clorns®. Your trust means the world to us.